Schedule Weekly Hours:

Are you passionate about helping families navigate the financial journey of starting a family? Gundersen Health System is seeking a full time Financial Counselor to join our team to support our OB/ Fertility Department.

In this unique role, you'll provide compassionate financial guidance and support to individuals and couples seeking fertility treatments and family planning services.

In this role you will:

• Meet with patients and families to understand their financial situations and insurance coverage.

• Explain hospital billing and estimated costs

• Ensuring staff is collecting pre-payments for fertility services

• Collaborating with clinical staff and patients effectively

• Maintain accurate and confidential patient financial records

What's Available:

• 40 hours/week (1.0 FTE)

• Location onsite in La Crosse, WI

• Monday-Friday 8:00am-4:30pm

• Starting pay of $17.81/hour and up, based on your years of experience

What You'll Need:

• High school diploma or equivalency

• 1 year work experience, preferably working in a medical facility, insurance company, or office setting.

• Excellent customer service skills

• An ideal candidate will be detail oriented have feel comfortable multi-tasking

What You'll Get:

• A work environment that supports you personally and professionally, and a work culture where you are valued and appreciated

• Comprehensive & Generous Benefits Package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member

• Substantial Retirement Contribution (401k & Base Contribution)

• Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Support for your career growth through Professional Development Opportunities, our Tuition Reimbursement Program, and the Career Development Center

• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

• Unlimited potential at one of the leading health systems in the midwestern United States

About Gundersen Health System:

Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it's who we are.

Read to join our mission of providing exceptional care for all? Apply today!

The Financial Counselor provides system-wide support relating to identifying , coordinating and securing all aspects of financial obligations for self-pay patients and patients with balances after insurance has paid. The Financial Counselor's functions including acting as a liaison regarding financial liabilities, liability estimation, collecting payments, pre-registration of certain patient populations, and working closely with patients to identify and apply proper financial assistance. The Financial Counselor will be responsible for performing detailed audits of guarantor accounts to identify and rectify billing issues and problems.

Major Responsibilities:

1. Works extensively with patients to identify potential linkages to alternative coverage options. Identifies and assists with applications to alternative coverage options that may include, but are not limited to, payment plans, health exchange enrollment, MVA coverage, worker's comp, COBRA, Medicaid, community assistance programs, and financial assistance.

2. Effectively communicates and educates patients on their financial responsibilities by giving estimates on services, taking payments, setting up payment arrangement and negotiating settlements on accounts under direction of supervisor/manager/director.

3. Explains topics of insurance coverage, treatment costs, and financial assistance opportunities to patients and/or family members. Utilizes Revenue Integrity and available software tools to provide patients with cost estimates.

4. Ensures patients qualifying for Medicaid coverage are forwarded to appropriate Gundersen Health System vendor for application completion.

5. Performs complex guarantor account reviews.

6. Completes pre-registration of certain patient populations, including but not limited to surgeries and procedures.

7. Assists patients who may be eligible for assistance under the Gundersen Health System Charity Policies and Procedures with completing the application process.

8. Continually monitors and researches assistance programs to determine if financial counseling and other patient policies should be updated.

9. Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face communication through courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.

10. Responsible for maintaining data integrity of self-pay patients and verifying and updating demographics and insurance information (if applicable) accurately and completely.

11. Keeps skills and education current through periodic in-services on service excellence, charity policies, health exchange enrollment guidelines, registration policies, and other information related to financial counselor role, including all federal and state insurance regulations.

12. Demonstrates and maintains competency in computer skills related to insurance verification and eligibility.

13. Adheres to Gundersen Health System's mission statement, employee compact, customer service standards, and all policies and procedures including, but not limited to, confidentiality.

14. Successful completion of defined core competency testing for financial counselors.

15. Performs other job-related responsibilities as requested.

Education and Learning:

REQUIRED High School Diploma or equivalency

DESIRED Post High School education in a specialized field: Medical terminology course work in insurance (HIAA educational series through LOMA) and ART/CRC course. Certified Application Counselor designation.

Work Experience:

REQUIRED 1 year work experience , preferably working in a medical facility, insurance company or office setting.

DESIRED 1 year prior financial counseling experience or experience working with patient eligibility and sponsorship.

Age Specific Population Served:

Nonage Specific (N/A)

OSHA Category:

Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:

Sitting Frequently (34-66% or 5.5 hours)

Static Standing Frequently (34-66% or 5.5 hours)

Walking/Standing Frequently (34-66% or 5.5 hours)

Stooping/Bending Rarely (1-5% or .5 hours)

Reaching - Shoulder Level Rarely (1-5% or .5 hours)

Reaching - Below Shoulder Frequently (34-66% or 5.5 hours)

Reaching - Above Shoulder Rarely (1-5% or .5 hours)

Repetitive Actions - Pinch Forces Rarely (1-5% or .5 hours) Pounds of force 0-25

Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer